FAQ
CHOOSING
my bike
Refer to our size guide to find the perfect size frame according to your measurements. You can also visit your nearest stockist to try out your future O2feel electric bike and choose the most suitable size.
Find out which bike best suits your lifestyle and expectations with our e-personality test.
You can also carry out a test in shop or at home by booking a trial here
These two models share the same platform, but are used for different purposes:
- The Vern Urban has fittings specifically designed for the city (smooth tyres, adapted speed systems)
- The Vern Adventure has serrated tyres and a derailleur designed for roaming the trails.
These two models belong to the same URBAN category.
- The iVog has a more lightweight structure and a finer design.
- The iSwan models have better components and are easy to recognise thanks to their diamond-shaped frame shape. The battery is even more integrated and available in two powers, allowing for a longer battery life in relation to the iVog, available in just one battery capacity.
Electrically Assisted Bikes are 4 to 6 kg heavier than ‘conventional’ bikes, and at O2feel our bikes weigh around twenty kilos. The weight varies depending on the selected battery capacity, frame size, wheels, etc.: that’s why we can’t provide a standard weight. At O2feel we believe that comfort, geometry and inertia take priority over the bike’s weight which is compensated by electric assistance.
Our approved stockist network of qualified professionals will support and advise you on your buying decision. They will provide high quality follow-up for maintenance and updates. For more details, view the map of our stockists.
Since the creation of our brand in 2009, all our O2feel bikes have been designed and tested in our offices in Wambrechies, near Lille, in the Hauts-de-France region. Our bikes are also assembled in France. However, not all the parts that make up our bikes come from our factories. We use specialist suppliers for the various components. A bike has more than 100 parts: our partners are mainly European. Our frames are made in Taiwan, recognised as the world leader in bicycle frame production. Finally, our motors come from Japan, where they are produced by Shimano, the world leader in bicycle components.
USING
& accessorising my electric bike
Before starting your bike, check that your tyres have the correct pressure.
Then press the On/Off button on your bike, which is located on your battery or on the frame of your bike for a VTTAE/VERN/EQUO.
Press and check that the handlebar display also lights up before getting on your bike.
Once lit up, adjust your saddle, choose your assistance mode (Eco, Normal or Boost) and head out to ride the roads.
The gears change mechanically with the gear shifter that is always on the right of the handlebars. The shifter can be rotating, trigger or lever.
On certain bike models, the gears change automatically: this system is called DI2.
Many accessories specific to the Equo model can be consulted here
The majority of O2feel bikes come with the MIK and MIK HD system. This technology lets you accessorise and makes cycling easier on a day-to-day basis. Attach and detach your bags in a few minutes. By selecting the MIK HD system, we give you the option to set it up to your taste.
Accessorise your bike according to your tastes and needs. Our baggage racks are adapted to the MIK and MIK HD systems. Choose your bags from the compatible range for this system. Find the MIK HD system concept here.
Yes, most bicycles have an approved luggage rack capable of supporting up to 27kg and accommodating a baby seat. You can also use a baby seat with a MIK HD attachment.
Our mountain bikes are specially designed for sports use. It is therefore not possible to add mudguards, luggage racks or any other accessory. However, there are certain types of mudguard that are specific to MTB riding. You can attach them to the saddle tube or directly on the fork with a clamping collar.
MAINTAINING
& transporting my bike
Your electric bike should be serviced regularly. After 3 months’ use or 200 km, we recommend you:
- Check the tyre pressure using a bicycle pump or pressure controller. Refer to the recommended tyre pressure stated on the tyre sidewall.
- Check your chain’s tension.
- Braking: o For bikes with pad brakes, also known as ‘V-Brakes’, you can check and adjust the front and rear braking if necessary. In case of doubt, visit your stockist.
o For bikes with disc brakes, we recommend you contact an approved O2feel stockist to carry out the checks. - Check that all the screws on the bike are tightened (front and rear wheel nuts, mudguard screws, stem, etc.). A badly fixed nut can cause a breakage that won’t be covered in your product warranty. If possible, carry out these few checks at your bike dealership.
N.B.: In the case of regular use, check the points mentioned frequently.
The electric part of your bike doesn’t require maintenance. During periods of prolonged downtime, ensure you remove the battery from its place and store it in a dry, dark place.
Firstly, you will need cloths (microfibre if possible), a pair of gloves, a degreasing product, water and a sponge.
You can clean your bike with or without water, but never hose it down or use a high-pressure gun. Use a sponge lightly dampened with a degreasing agent to clean the bike frame, tyres, handlebars, saddle, derailleur and cassette. Do not use a degreaser to clean the brakes.
Dry and polish your bike with a microfibre cloth, oil the transmission elements: chain, derailleur, cassette, chainset. Use a bike lubricant and not grease.
Once again, be careful not to put lubricant or grease on the brakes.
- Always start by taking out your bike’s battery before any procedure.
- Wear gloves for protection and to avoid getting grease on your hands.
- Put the chain on the smallest sprocket (highest gear).
- Unscrew the rear wheel axle.
- Keep the derailleur towards the rear.
- Remove the wheel axle by pulling on the wheel.
- Then remove the wheel.
Be careful not to brake during removal, or even touch the disc, as this could damage or disrupt your brakes.
To know which tyres you should inflate your tyres to, read through the indications provided on the tyres. On the sidewall of the tyres, you’ll find some numbers (E.g. 2.5 – 5 bar). This means that you should inflate your tyres to between 2.5 and 5 bar.
We recommend inflating them to 4 bar in this case (all-terrain).
The first step is to remove the wheel. Prepare the necessary equipment :
gloves, a pair of tyre levers, a bicycle pump, a new inner tube and a little elbow grease.
Here are the steps:
1. Always remove the battery from your bike before carrying out any operation.
2. Empty any remaining air using the valve.
3. Insert the first tyre changer between the tyre sidewall (bead) and the rim so it comes out through the rim.
4. Jam the tyre changer using a spoke.
5. Insert the second tyre changer in the same way as the first.
6. Once the tyre is out, just slide the second tyre changer around the rest of the rim taking out the tyre.
7. Take out the inner tube and change it for a new one.
8. Slightly inflate the new inner tube before insertion.
9. Insert the new inner tube starting with the valve.
10. Put the tyre back in the rim by hand starting opposite the valve.
11. Insert the tyre making sure not to pinch the inner tube to avoid a new puncture.
12. Press on the tyre to get it inside the rim.
13. Once inside, press on the valve to check that there is no pinch and inflate the tyre with a pump.
14. Inflate your tyre to the correct pressure (check the manufacturer’s recommendation on the tyre sidewall).
15. Don’t forget the cap before putting your tyre back on the bike.
Be careful not to brake or touch the disc during dismantling and replacing the inner tube as this could damage or unsettle your brakes.
BATTERIE
my bike
The iPowerFit, iPowerPack, iPowerPack Advanced and iPowerBank batteries used in O2feel electric bikes were developed by our LAB team. Developed by the automotive industry, they are equipped with the brand new 21700 lithium cell format, which concentrates more energy than the previous generation, and a new ‘honeycomb’ assembly pattern, ensuring a level of reliability never before achieved. Thanks to its unique cellular and electronic characteristics, this system offers a remarkable lifespan because it is subjected to a greater number of charge cycles.
To find out more, visit our page dedicated to O2feel batteries.
We recommend that you choose a battery based on your needs, the type of riding you do and the surface you do regularly. Terrain with a positive gradient and a bumpy or uneven surface will require significant motor assistance and more battery power. In contrast, a journey in town on a flat surface such as tarmac requires a lot less motor assistance and power.
Ex : if your daily commute involves cycling, work, a drink and cycling, and you pedal 20 km during the day, a 432 Wh battery will easily last 3 days (normal mode) before needing to be recharged again. See the range table.
To test the battery life of your battery, click here.
To find out more about the battery life of your bike, check out the page dedicated to our batteries.
However, your battery life can vary depending on several factors such as selected assistance mode or the terrain on which you’re riding. It’s also important to check the air pressure in your tyres on a regular basis (every month) as this can have a huge impact on your electric consumption.
If you are not going to use your battery for a long time, we recommend that you :
– Remove the battery from the bike.
– Store the battery in a dry, dark place.
Avoid variations in temperature, ideally between 10 and 20°C for better preservation.
– Charge your battery so it doesn’t stay inactive for an extended period. It’s important that it doesn’t go completely flat (shown by the red indicator light).
Finally, remember to fully charge the battery before use after an extended period of downtime.
To recharge your battery, you just need a 220-volt socket (i.e. a classic socket).
If you’re in a motorhome, you can plug it in directly inside your vehicle. However, we recommend also plugging in your motorhome.
In 4 simple steps, you can easily remove and replace your battery:
1. Unlock the battery with your key;
2. Depending on the battery :
a. If it is a PowerPack battery, pull the battery out of its slot;
b. If it is an iPowerPack battery, press the push button on the underside of the frame and remove the battery.
c. If it is an iPowerFit battery, it will come out of its slot automatically when you unlock it;
3. Replace the battery in its slot;
4. Engage the battery until you hear a security click and lock it with your key.
There may be an extra safety step for bikes with an aluminium plate protecting your battery. In this case, unscrew the screw on the plate and release it to access the battery.
Commonly used to provide energy to recreational aircraft such as ULM, lithium polymer batteries have a significant battery life. They have a high energy density making them lightweight and therefore perfect for your bike.
All our batteries are guaranteed for 4 years subject to online warranty activation via our website.
A real specificity for the European market, O2feel develops the technology for its batteries in partnership with Shimano. This control over our batteries means that we’re able to repair them in-house and offer a longer life span to your product, which comes under our product durability protocol. O2feel is registered to the electric bike battery recycling pathway via COREPILE. Corepile is an eco-organisation approved by the French government which collects and recycles batteries on behalf of its members. To find out more about our batteries, check out: O2feel batteries.
COMPLIANCE
& safety
Every O2feel electric bike comes with an approval certificate. This certificate is provided with every bike and conforms to decree 95-937 relating to the prevention of risks resulting from the use of bicycles.
The compliance certificate for your bike can be found on our dedicated page.
Our bikes are inspected in a test laboratory and comply with French and European standards EN15194 (all electric bikes) and NFR30-050-1.
Our models are equipped with components from recognised brands and industry leader (Shimano, MIK, Schwalbe, Rockshox, etc.) who share our quality and safety requirements.
At O2feel, everything is set up to make our bikes safe. Big brands support us in the production of our electric bikes: Samsung, Shimano (all our technical partners) and our bikes are tested before launch. Our electric bikes are equipped with the best components then completed with optimal braking. O2feel recommends you wear a helmet for maximum safety.
To transport your bike in complete safety, we recommend an electric bike rack fitted on a coupling. It is important to know that the bike must not go more than 20 cm over your vehicle’s width. The bike rack must have a visible, working light and stop lights. A number plate must be clearly visible on the back of the vehicle.
Il est également essentiel de contacter le constructeur ou de consulter la notice de votre porte vélo pour connaître la charge maximale autorisée.It is also important to contact the bike rack manufacturer or refer to your instruction leaflet for the maximum authorised load.
According to European legislation, an electric bike can not go beyond 25 km/h. The assistance cuts out beyond this speed. However, you can cycle faster manually.
WARRANTY
my bike
Your bike’s frame is guaranteed for 5 years and the bike components are guaranteed for 2 years. Motor is guaranteed for 2, battery is guaranteed for 4. The warranty covers manufacturing and material defects. Any improper use on your part that may cause bike degradation is not covered.
In relation to this, remember to register your electric bike online to activate the warranty.
Your bike’s serial number can be found in various places.
- On the head tube above your bike’s fork.
- On your chainset below your frame.
For more details, see our tutorials on the page Our advice.
Visit the dedicated web page to register your bike.
Repairs should be carried out by your stockist. If repairs are carried out by another dealership then you will need to cover the labour costs.
If you discover an issue with your O2Feel battery, we recommend heading to your retailer store so that they can carry out diagnostics and then repair the battery. Remember to take your invoice with you.
In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, O2feel is a member of the Centre de la Médiation de la Consommation de Conciliateurs de Justice whose contact details are as follows: 14 rue Saint Jean 75017 Paris https://cm2c.net After prior written application by consumers to O2feel, the Centre de la Médiation de la Consommation de Conciliateurs de Justice may be contacted for any consumer dispute for which no settlement has been reached. Click here for the procedure for consulting the Mediator.
ASSISTANCE
my bike
If a part of your bike is damaged, we invite you to visit your retailer who will be able to advise you and order the part, if necessary, from the O2feel after-sales service.
You just need to inform the O2feel stockist where you bought your electric bike. They will pass on the information to us as soon as possible so it can be dealt with quickly. View the map of our stockists here.
If you’ve lost the keys for your battery, we’ll need to change the lock cylinder. For this, please head to a retailer store for the repairs.
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